High-volume support teams
AI-assisted responses cut average response time. Quick replies for deposits, withdrawals, KYC. Bulk handling without losing personalisation.
AI-assisted live chat. Built for financial services.
Support your clients at scale — without scaling your support team.
Brokeret Chat combines real-time messaging, AI-assisted responses, and conversation management into one support tool purpose-built for forex brokers. Subscription-based usage, guest visitor support, and full conversation history — all in your admin panel.
Why Chat & Support
Client support in financial services is high-stakes. A client waiting for a deposit confirmation, confused about their account status, or worried about a withdrawal — every minute of delay matters.
Brokeret Chat gives your support team the tools to handle volume efficiently: AI that drafts responses, quick replies for common queries, priority tagging for urgent cases, and a clean conversation management interface.
It's not a generic live chat widget. It's a support tool built around the workflows of a brokerage — with client profile context, transaction history, and KYC status visible alongside every conversation.
Built for
Who uses Chat & Support
Pre-sales support
Guest chat lets unauthenticated visitors start conversations. Smooth handoff if the visitor later registers.
Tiered support
Priority levels (Low, Normal, High, Urgent), assignment to specific agents, internal notes — built for tiered SLAs.
What you get
Features that ship with Chat & Support
Real-time messaging
WebSocket-powered instant delivery, typing indicators, message status (sent/delivered/read), file attachments.
AI-assisted responses
AI analyzes context and drafts replies. Agents review, edit, send. Trained on conversation history and knowledge base.
Quick replies library
Pre-written responses for common questions. Organised by category. One-click select. Saves time, ensures consistency.
Conversation management
Status workflow (Open → In Progress → Resolved → Closed). Priority levels, assignment, internal notes, tags.
Guest chat support
Unauthenticated visitors can start chats. Linked to user account after registration. Captures pre-sales context.
Usage tracking
AI usage metered per message. Subscription plans with monthly limits. Reports on volume, peak periods, capacity.
What you replace
One bundle, multiple tools off your stack
| External tool | Replaced by |
|---|---|
| Intercom / Zendesk Chat | Chat & Support module |
| Help Scout | Built-in conversation management |
More in this group
Other client engagement apps
Ready to try it?
See Chat & Support running on real broker data.
Spin up the demo environment in your browser — no sales call required.